Purpose
To ensure Healthzone meets the terms of the Health and Disability Commissioner’s Code of Rights.
Policy
Healthzone recognises that every consumer is an individual and as such has different needs in relation to ethnicity, spirituality, disability, gender, sexual orientation, social status and age.
Where possible Healthzone aims to meet these individual needs and incorporate them into daily routine without compromising the comfort or safety of other consumers or staff.
Procedure
All consumers have right to the following:
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Personal and health care according to the consumers needs.
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Be treated as an individual and with dignity and respect.
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View a copy of the Code of Health and Disability Services Consumer’s Rights 1996.
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Privacy when for example changing for treatment, attending to toilet needs, conversations with staff and other consumers.
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Expect that personal safety will be catered for in and around Healthzone.
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Be consulted about all matters affecting the consumer.
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To be addressed by the consumers preferred name.
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Confidentiality of all consumer’s records
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To bring a family member, whanau, friend or caregiver to their treatment for support and/or translation purposes.
A consumer has responsibility to:
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Remember that other consumers have the same rights as themselves.
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Make a clear statement on informed consent as required by practice documentation.
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Treat staff as individuals with dignity and respect.
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Assist staff in looking after Healthzone’s well being.
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Treat the facility with care and respect.
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Keep any financial matters current.
Related Information
Health and Disability Commissioner Website
Authorised By: David Abercrombie 04/12/07
Signed By: Iona Herbert 04/12/07
