FAQ's

Do I need a Doctor’s referral to receive Physiotherapy treatment?

No, a referral is not required although we have many patients who are specifically referred to HealthZone Physiotherapy by their general practitioner or specialist. We can lodge your claim directly with ACC at the time of your first appointment. Your private insurer will let you know if a referral is necessary in order for you to claim reimbursement of your treatment charges.

Does ACC cover the total cost of Physiotherapy treatment?

No.  If the condition is caused by an accident ACC will pay a set fee, but this will not cover the total cost of the treatment.

Does HealthZone have supplementary charges?

Unfortunately ACC continues to reduce the contribution they make for Physiotherapy treatment and so an appropriate supplementary fee will apply.

If covered by ACC how many treatments, am I entitled to?

There are a set number of treatments allowed for specific conditions. Should you require treatment beyond this number, your Therapist can apply to ACC to have cover extended.

How long will I be there for?

The time required for the initial assessment will depend very much on the location and complexity of the injury, and take from between 30 and 60 minutes. Each follow up treatment will last 30 minutes and if more time is required your therapist can make allowances in subsequent bookings.

Does one therapist treat me at all times?

Yes, you will be assessed and treated solely by the same highly qualified therapist. Should the problem take longer than expected to settle then your therapist may request a second opinion from one of the Doctors, Orthopedic specialists or associate physiotherapists at HealthZone. A further specialist referral for a second opinion, specialist advice, or further investigations will be offered should the need arise.

What should I bring?

A referral letter if you have one, X-ray’s, scans, corresponding reports and any relevant medical history.

What should I wear?

This will very much depend on the area being treated but generally loose fitting clothing that can be removed and allow the therapist to access and view the injured area is advisable. Modesty gowns are available if required.